At Artisan Wears, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free exchange policy within 15 days of delivery.

Eligibility:

To be eligible for an exchange, please ensure that:

The item is unused, unwashed, and in its original condition.

The item is returned with all original tags and packaging intact.

The exchange request is made within 15 days of receiving your order.

Exclusions:

Please note that certain items may not be eligible for exchange, including:

Custom-made or personalized products.

Items marked as final sale or clearance.

How to Initiate an Exchange:

To initiate an exchange, please follow these steps:

Contact our customer support team at support@artisanwears.com within 15 days of receiving your order.

Provide your order number and details of the item you wish to exchange.

Our team will provide you with further instructions on returning the item.

Return Shipping:

Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect (for that customers are advised to claim for such damaged, defective, or incorrect item within 24 hours of reciept).

We recommend using a trackable shipping service to ensure the safe return of your item.

Exchange Process:

Once we receive your returned item and verify its eligibility for exchange, we will process your exchange request promptly. You will be notified via email once your exchange has been processed and a new item has been shipped.

Contact Us:

If you have any questions or concerns about our exchange policy, please contact our customer support team at support@artisanwears.com. We’re here to assist you every step of the way.

Note:

This exchange policy is subject to change without prior notice. Please refer to our website for the most up-to-date information regarding our exchange policy.